Refund policy

Consumer information

Withdrawal instructions

Right of withdrawal

The model withdrawal form is available separately. Information on shipping and delivery and on payment methods can be found on the respective information pages.

You have the right to withdraw from this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day

• on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the goods, if you ordered one or more goods as part of a single order and these are delivered together;
• on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the last good, if you ordered several goods as part of a single order and these are delivered separately;
• on which you, or a third party other than the carrier and indicated by you, acquire(s) physical possession of the last lot or piece, if you ordered a good that is delivered in several lots or pieces.

To exercise your right of withdrawal, you must inform us

of your decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post or an email. You may use the model withdrawal form for this purpose, but it is not obligatory.

You can also exercise your right of withdrawal online at Withdraw from contract (the “Withdraw from contract” page in our online shop). If you use this online function, we will send you an acknowledgement of receipt on a durable medium (e.g. by email) without undue delay, with information on the content of the withdrawal statement and the date and time of its receipt.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery, with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us, without undue delay and in any event not later than fourteen days from the day on which the notice of your withdrawal from this contract was received by us.

We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless expressly agreed otherwise with you. In no event will you be charged any fees as a result of such reimbursement.

We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is the earlier.

You shall send back or hand over the goods to the following return address without undue delay and in any event not later than fourteen days from the day on which you communicate your withdrawal from this contract to us:

The deadline is met if you send back the goods before the period of fourteen days has expired.

You will bear the direct cost of returning the goods.

You are only liable for any diminished value of the goods if this loss in value results from handling of the goods that was not necessary to establish their nature, characteristics and functioning.